Head of IT Service Improvement

Greater London
90000 - 95000 per annum Permanent Head of IT Service Improvement London | Hybrid (Flexible Office Attendance)
Up to 95,000 + Generous Non-Contributory Pension + Excellent Holiday2-Year Fixed Term Contract We’re supporting an organisation embarking on a significant technology transformation and are looking for an experienced Head of IT Service Improvement to join on a two-year fixed-term contract.

Reporting to the Director of Information Services, you’ll act as a trusted delivery partner, leading a portfolio of strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation.

You’ll lead initiatives including:

ITIL 4 and IT Service Management improvement

Cyber Security enhancement IT Disaster Recovery and Operational Resilience Supplier rationalisation and MSP transition

Service governance and continual improvement

Target Operating Model development

Infrastructure and technology modernisation

Working closely with senior stakeholders, you’ll bring structure, pace and hands-on delivery to complex change programmes while ensuring improvements are embedded and deliver lasting value.

About You We’re looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including:

IT Service Management (ITIL)
Infrastructure transformation

Cyber Security Disaster Recovery Supplier and vendor management IT operating model or service improvement initiatives

Executive stakeholder management

Delivery within complex or regulated environments

You’ll be equally comfortable challenging constructively, influencing senior stakeholders and rolling your sleeves up to drive delivery.

What’s on Offer?

Up to 95,000 base Generous non-contributory pension

Excellent annual leave

Hybrid working