Senior Project Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio Operate, formally Share Do, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client  March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of Share Do.

Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney with a global workforce of over 2000 employees.

Our Professional Services team will work with their team to get Clio Operate implemented and delivering value to their business. As part of that implementation lifecycle there will be Requirements workshops, playbacks, sprints, business change, user acceptance testing and finally a hand-off to support.

We underpin that process with a bunch of different practices and processes; we are not wedded to a single methodology but rather to the mantra of continuous process improvement.

Depending upon the client initiative we are assisting with Share Do implementations can be both big (10+ people in the project team) or small (part-time project team). At any one point we are running between 20 and 25 of these projects.

For our clients success looks like: quicker, more reliable, less costly implementations; easier business change and happy users; together with quicker realisation of business benefits .. simple!

For us success looks much the same with the addition of ensuring the professional services function delivers consistent profitability to the overall business.

The project management role is designed to ensure the successful implementation of Share Do for both our clients and ourselves.

What you’ll work on:

Overall commercial accountability for a project

Resource management responsibility across a portfolio of projects

Working within the Service Delivery customer engagement process and driving continuous improvement

Managing finances, planning, risk and client stakeholders and relationships

Proactively managing and communicating with clients to ensure a high level of customer satisfaction

Collaborating with internal teams to maintain an ongoing understanding of features and functionality and translate the information into best practices for customers

What you may have:

Clearly, we’re looking for not just an experienced Project or Programme manager but some with a capability to deliver successful projects!

You’ll be strong on process, strong on change management, be a leader by example .. but a people person first and foremost.

Demonstrate a keen interest in improving your craft by using AIYou will be someone who relishes a challenge, someone who is driven by the satisfaction of creating something unique and of value.

You’re passionate about business change through technology and the possibilities that a product such as Clio Operate can bring to a business

You will be experienced in delivering projects and bringing them in on time and above customer expectations.

You will have attention to detail and have experience in project financial reporting.

You will have an understanding of SaaS architecture, modern software methodologies and the ability to communicate effectively with technical teams and understand the complexities of a product

You will have proven experience of managing projects using Agile…