Senior Technical Account Manager, Strategic Industries - Global Financial Services

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets, insurance, and banking and payments gain the best value and service from AWS?
At AWS Support we're looking for a Senior Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations.
The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support, and risk management. You will operate as a trusted technical peer to your customers' senior technology leaders owning the cloud strategy conversation end-to-end - defining where the customer is heading why and what success looks like.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks. You will establish and evolve frameworks governing customer operations on AWS including Dev Sec Ops  practices, Operational Excellence standards, AI strategy, and Target Operating Models. You will use generative AI tools fluently to accelerate your own work and more importantly to unlock deeper insights and proactive recommendations for your customers.

You will guide customers on adopting AWS generative AI services to modernise their operations and drive measurable business outcomes. You will leverage AI agents for workload discovery review and risk identification steering agent outputs into actionable strategies that help customers move faster and with greater confidence. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
• Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft…