Head of Product Retail eCommerce

Boots is reimagining retail through digital shopping journeys across  and assisted in-store channels, creating connected customer experiences. Its digital transformation includes a multi-year re-platforming programme for eCommerce and omnichannel capabilities.

• Own and lead the product strategy, vision, and roadmap for retail eCommerce journeys across digital and omnichannel touchpoints.
• Lead, coach, and develop Product Leads, Product Managers, and Product Owners, building clear outcomes, strong delivery discipline, and a high-performing product culture.
• Partner with Technology and Architecture to shape and deliver the re-platforming of the digital commerce stack.
• Champion a customer-first, data-informed, hypothesis-driven approach, using insight, experimentation, and performance data to guide product decisions.
• Drive the shift from project-led delivery to a product-led operating model, embedding OKRs, outcome ownership, and continuous improvement.
• Build trusted relationships with senior stakeholders across digital, stores, marketing, supply chain, trading, operations, and technology, aligning the roadmap with customer, commercial, and business priorities.
• Lead omnichannel product thinking across click and collect, home delivery, assisted selling, in-store digital tools, and colleague-facing experiences.
• Monitor digital journey performance and health through KPIs, customer feedback, and operational insight, identifying opportunities to optimise and improve.
• Act as a senior product thought partner within Digital, Commercial, and Technology leadership teams, helping shape the broader digital transformation agenda.

• Proven experience in a Head of Product role or equivalent senior product leadership position.
• Strong understanding of eCommerce platforms, digital trading, customer journeys, and omnichannel fulfilment.
• Track record of leading product teams through complex digital change, including platform transformation, operating model evolution, and agile delivery at scale.
• Pragmatic, delivery-focused mindset, balancing long-term product vision with immediate business priorities, customer needs, and operational constraints.
• Excellent leadership and coaching skills, empowering product teams while creating clarity, accountability, and momentum.
• Strong customer and data orientation, with experience using product metrics, experimentation, research, and insight to guide decisions and measure outcomes.
• Confidence operating in a complex, matrixed organisation and influencing commercial, digital, technology, operations, and executive stakeholders.
• Будет плюсом:
  Experience in retail, eCommerce, or omnichannel environments.

• Discretionary annual bonus.
• Boots Retirement Savings Plan.
• Generous employee discounts.
• Enhanced maternity, paternity, and adoption leave pay, plus a gift card for anyone expecting or adopting a child.
• Flexible benefits scheme, including the option to buy additional holiday, discounted gym membership, life assurance, activity passes, and more.
• Free, 24/7 counselling and support through TELUS Health, the Employee Assistance Programme.