Senior Solution Architect; Remediation Pod
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-20
Listing for:
Salesforce, Inc.
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Business Analyst, Technical Support
Job Description & How to Apply Below
- The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE)
- Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account’s product configuration, identifies root causes of product-related delivery failures, and drives hands‑on remediation of configuration gaps, feature misuse, and OOTB capability gaps — with a primary lens on what the product can and should do in the context of the customer’s use cases
- Technical Assessment & Advisory
- Lead technical assessment of current product configuration against intended use cases; identify gaps between design and OOTB capabilities
- Conduct critical use case technical feasibility assessments and establish architectural guardrails informed by AFLS4CE best practices
- Advise on scope compression opportunities to align solutions with OOTB capabilities and reduce custom development risk
- Surface product‑specific blockers and provide technical status updates during daily Triage Standup meetings
- Hands‑On Technical Remediation
- Perform hands‑on technical stabilization and reconfiguration of AFLS4CE components
- Conduct root cause analysis of product configuration failures and document findings
- Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns
- Conduct code reviews on AFLS‑specific customizations; identify and resolve deviations from product standards
- Go‑Live Validation & Documentation
- Validate go‑live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go‑live
- Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library
- Validate performance and behavior of agentic capabilities embedded in CRM
- Bench Activities
- Support triage and scoping for incoming high‑risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing
- Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick‑start configuration guides
- Contribute to the AFLS product feedback register, documenting field‑observed feature gaps, bugs, and mobile sync issues for Product Management
- Support partner enablement sessions and certification curriculum as a product configuration expert
- Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
- 10+ years architecting or implementing enterprise Salesforce solutions, including hands‑on configuration and code review experience
Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite
Strong root‑cause analysis skills and experience stabilizing at‑risk technical implementations
Salesforce Certified Administrator required
Experience coaching SI partners on OOTB implementation patterns
Salesforce Certified Technical Architect (CTA) or Application Architect credential
Familiarity with agentic/AI capability validation within CRM
Position Requirements
10+ Years
work experience
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