Community Manager

We are looking for a senior, hands-on community builder to develop and lead our global user and contributor community, with a focus on Scenario Builder’s open-core ecosystem. You will build on the existing community and prepare users and contributors for participation as open-source components become available.

Your purpose will be to help people use our tools confidently, learn from one another and contribute knowledge and improvements that benefit the wider community. You will help build and execute the community building roadmap, establish a dependable programme of support and learning, and create clear pathways for users to become repeat participants, peer supporters and contributors.

The community brings together users and contributors of Scenario Builder’s open core, including energy planners, researchers, modellers, developers and institutions, with different needs and levels of technical experience. You will make it useful and welcoming for both experienced practitioners and people who are new to energy modelling, with particular attention to participation from emerging markets and developing economies.

Reporting to the Head of Market Development, you will work closely with Product, Solutions Engineering, Engineering, and Marketing and Communications. You will own the community programme and member experience, connecting specialist expertise across the organisation with the practical needs of users.

• Develop and deliver a practical community plan focused on adoption of, participation in and contribution to Scenario Builder’s open core, aligned with Transition Zero’s open-source strategy. Understand the needs of different user and contributor groups through direct conversations, observed activity and feedback.

• Build on the existing community channels and relationships, using targeted outreach and thoughtful onboarding to attract people who will benefit from and contribute to the community. Establish clear community guidelines, constructive discussion practices and dependable coverage. Develop relationships with relevant practitioner, research and open-source networks in coordination with the Head of Market Development.

• Manage day-to-day community activity, ensuring that questions receive a useful response or clear triage within the agreed one-UK-working-day response norm. Coordinate specialist input through agreed routes, provide sufficient context for colleagues to respond efficiently, and keep users informed as questions progress.

• Turn recurring questions and expert answers into durable resources, including FAQs, how-to guides, worked examples and learning materials. Work with technical colleagues to check accuracy and keep resources current. Protect confidential models, data and account information, and direct sensitive requests to appropriate private channels.

• Run a repeatable engagement programme of webinars, community calls, demonstrations and contributor sessions, choosing formats that respond to real user needs and available capacity. Attend and speak at relevant in-person open-source and energy events, including forums such as LF Energy, to build relationships and attract users and contributors to the open-core community.

• Coordinate speakers, technical input, invitations, facilitation and follow-through. Make recordings, answers and other useful outputs accessible after events so their value extends beyond the live session.

• Work with Marketing and Communications and Product to share approved updates, useful examples and community stories. Help members understand what is available, how it can support their work…