Information Technology Infrastructure Specialist

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* Please note:

This role is based in the United States, with a preference for candidates located in the Midwest, Texas, or West Coast time zones. Candidates based near our Los Angeles or San Francisco Studios may have the opportunity to work in a hybrid arrangement, while those based elsewhere in the US will work fully remotely **

We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity’s highest potential. With a global design culture devoted to creativity, resilience, and purpose – we ensure every project contributes to our client’s vision, inspiring future generations.

Woods Bagot is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides “Total Place Design,” a holistic approach to creating transformative environments. It combines capabilities from its constituent brands – including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau – to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts.

The role of Infrastructure Specialist – Endpoint & Operations is to provide technical capability and expertise across 7C Network’s global technology environment, with a particular focus on endpoint management, modern workplace technologies, infrastructure operations, and support for our North American and UK studios. You will join a high-performance, tight-knit but geographically distributed Infrastructure team, reporting to a senior leader of Infrastructure & Security based in Melbourne.

This role will help strengthen operational coverage outside Australian business hours, reduce key-person dependencies, and contribute to the ongoing evolution of our infrastructure, security, automation and AI-assisted operational capabilities.

The successful candidate will be a hands‑on technical specialist with strong endpoint management experience, including Windows and Mac platforms, combined with a broad understanding of cloud, identity, networking and security technologies. The role requires a proactive problem solver who is comfortable operating independently, balancing operational support, technical decision‑making and project delivery.

Endpoint and Modern Workplace:

• Administer, support and continuously improve endpoint management platforms and processes across Windows and Mac environments.
• Manage endpoint lifecycle activities, including provisioning, compliance, security, software deployment, patching and automation, with a focus on improving device reliability, user experience and policy‑driven control.
• Support and improve Mac management capability and associated operational processes.
• Develop and maintain endpoint standards, policies, documentation and operational procedures.

Infrastructure Operations:

• Act as an escalation point for complex infrastructure, endpoint and modern workplace issues.
• Support and administer cloud and on‑premises infrastructure platforms.
• Contribute to the management of identity, access management, authentication and security controls.
• Participate in operational support, incident response and problem management activities.
• Create and maintain technical documentation, standards, knowledge articles and operational runbooks.
• Identify technology landscape risks and propose pragmatic solutions.

Automation and Future Capability:

• Identify opportunities to automate repetitive operational tasks and improve service delivery, supporting more proactive and intelligence‑led infrastructure operations.
• Contribute to automated capabilities and tooling improvements,…