Principal Technical Support Lead SaaS AI Hybrid
Listed on 2026-10-21
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IT/Tech
IT Support, SaaS Sales, Technical Support, Cloud Computing: Infrastructure & Operations
Elite Technology is seeking a Principal Technical Support Analyst to lead our Tier 2 technical support team for the SaaS platform. You will diagnose complex cloud, API, and platform issues, guide a team of experts, and partner with Engineering and Product to deliver fast, accurate resolutions.
You will communicate confidently with CIOs, CTOs, and enterprise leaders during high-visibility incidents and escalations while shaping incident response playbooks and AI-assisted triage to scale support.
The following opportunity is for a Principal Technical Support Lead SaaS AI UK Hybrid with Elitetechnology.
This opportunity is part of our work in Sales.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Principal Technical Support Lead SaaS AI UK Hybrid role in the description above.
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