Head of AI-First Support & Services
Listed on 2026-10-21
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IT/Tech
AI Engineer (Applied/Software), AI Business & Operations
Sona in London is seeking a Director of Support and Services to design and scale an AI-first support function. This hands-on leadership role combines agent architecture, operational design, product collaboration, and team leadership to solve support at scale without proportional headcount.
You'll own the support operating model end to end, working closely with Product, ML, and Engineering to architect agent behaviour, identify systemic friction, and raise agent capability.
This role is for the Head of AI-First Support & Services role at Sona.
This posting is for the Head of AI-First Support & Services role at Sona, based in Greater London, England, United Kingdom.
We are looking to fill the Head of AI-First Support & Services position at Sona in Greater London, England, United Kingdom.
The Head of AI-First Support & Services role at Sona is now open for applications in Greater London, England, United Kingdom.
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