Salesforce QA Analyst

Department: Technology

Employment Type: Permanent

Location: London, UK

Reporting To: QA Manager

Veriforce is a leading provider of compliance, risk management, and workforce development solutions. Our mission is to enhance the safety, efficiency, and reliability of our clients' operations through innovative technology and services. We believe in creating a culture of excellence and continuous improvement, empowering our team to deliver exceptional results and drive success for our clients.

At Veriforce, we are committed to fostering a dynamic and inclusive work environment where creativity and collaboration thrive. Our team is passionate about making a positive impact and is dedicated to upholding the highest standards of integrity and professionalism. By joining Veriforce, you become part of a community that values innovation, respects diverse perspectives, and encourages ongoing professional growth.

The Salesforce QA Analyst role plays a pivotal role in delivering high-quality, reliable Salesforce solutions by leading the testing efforts across the software development life cycle. This position involves collaborating with cross-functional teams to ensure that customisation, integrations, and core Salesforce functionalities meet business and technical requirements.

• Test Planning: Collaborate with the development, business analysis, and project management teams to understand project requirements, define test strategies, and develop comprehensive test plans.
• Test Case Development: Design, document, and maintain detailed test cases and test scenarios to validate Salesforce functionality, customisations, and integrations.
• Manual Testing: Perform thorough manual testing of Salesforce applications, identifying and documenting defects, and working closely with developers to ensure timely resolution.
• Automation Testing: Develop and maintain automated test scripts using industry-standard tools and frameworks to improve testing efficiency, coverage, and repeatability.
• Regression Testing: Conduct regression testing to ensure that existing functionalities are not adversely affected by new changes or updates.
• Performance Testing: Evaluate the performance and scalability of Salesforce applications, identify potential bottlenecks, and recommend optimisations to improve performance.
• User Acceptance Testing (UAT): Coordinate and conduct UAT sessions with business stakeholders to validate that the solutions meet their needs and expectations.
• Defect Management: Track, manage, and report defects using a defect tracking system, ensuring that all issues are addressed and resolved in a timely manner.
• Continuous Improvement: Stay updated with the latest Salesforce features, best practices, and industry trends to continuously enhance testing processes and methodologies.
• Collaboration: Work closely with cross-functional teams to ensure seamless integration and delivery of high-quality Salesforce solutions.
• Documentation: Prepare and maintain comprehensive documentation of test plans, test cases, test results, and defects to ensure transparency and traceability.
• Risk Assessment: Identify potential risks and issues related to Salesforce implementations and provide recommendations for mitigation.
• Training and Mentoring: Provide guidance and support to junior testers and team members, sharing knowledge and best practices to enhance the overall testing capability of the team.
• Test Environment Management: Set up and manage test environments, including configuring Salesforce sandboxes and ensuring data integrity.
• Reporting: Generate and distribute test execution status reports, highlighting key metrics, test coverage, and defect trends.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum of 3 years of experience in software testing, with at least 2 years focused on Salesforce QA testing, with a focus on Automation.

Technical

Skills:

• Proficiency in testing Salesforce applications, including Sales Cloud, Service Cloud, and custom solutions.
• Proficiency in Automation Testing ideally Playwright or Cypress.
• Writing test scripts.
• Strong understanding of software testing methodologies, tools, and processes.
• Ability to write clear, concise, and comprehensive test plans, test cases, and test scripts.
• Familiarity with defect tracking systems, such as Jira or Bugzilla.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong…