IT Support Specialist Analyst

.Overview You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.

What you’ll be doing

Key responsabilities will be:

Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues

Manage and support laptops, desktop devices, mobile phones and IT equipment

Install, configure and maintain workstations, operating systems and standard software packages

Monitor and manage tickets, ensuring timely follow-up and escalation

Troubleshoot and resolve hardware and software problems in a timely and efficient manner

Support printers, servers and related IT services

Maintain meeting room and audio/video conferencing technologies

Update and mantein technical documentation and IT inventory records

Coordinate with third-level support teams and external providers.

Who we are looking forIf you want to take the next step in your career and progress your passion and you possess the following qualities, apply and join our team:2–3 years of experience in IT support are required

Bachelor's degree in Computer Science, Information Technology or related discipline

Microsoft technologies and Microsoft 365 applications

Windows operating systems and Windows Hyper-VOffice 365 deployment and support

Ticketing systems

Android and iOS device support

Computer hardware diagnostics and maintenance

Infrastructure support including printers and servers

English language proficiency at B2 level or above

Knowledge of an additional European language is a plus.

About us We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!

With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.

The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer

Join an international and innovative Group. Don't wait for the future, choose it!#sharingfuture We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to

D.lgs. 198/2006, 215/03 and 216/03. For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A. as Data Controller. We invite you to review the dedicated Privacy Information Notice for more details.