Technical Support Engineer

As a Technical Support Engineer at Dataminr, you’ll own the support experience for our enterprise customers, from quick fixes to deep technical investigations across authentication, integrations, and customer environments. You’ll take each case from first contact to resolution yourself, and we expect you to be able to do that from day one. The team also shares a weekend on call rotation.

With the current team size, it comes around about once every seven weeks and means checking the queue for urgent issues.

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

We recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here.

Our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

• Configure, deploy, and troubleshoot SSO integrations, including SAML and OIDC, across a range of identity provider environments
• Resolve login failures, platform access problems, and browser level issues
• Debug alert delivery failures across email, mobile, webhook, and API channels, and troubleshoot API and integration cases
• Work through customer side network issues involving firewalls, proxies, and DNS
• Identify patterns and root causes across customer data
• Work with Product, Engineering, and Customer Success to resolve product defects, including ones with security implications
• Add to our knowledge base as you close out cases

• 3+ years in technical support, systems engineering, or a related technical role
• Hands on experience configuring and troubleshooting SSO protocols such as SAML and OIDC with identity providers such as Okta, Microsoft Entra , Ping Identity, and Google Workspace, including inspecting assertions and tokens
• Strong web support skills, including inspecting network requests and supporting REST API setup
• Experience reproducing bugs, reviewing logs, and isolating problems in web and mobile applications
• Understanding of how corporate IT environments affect access to SaaS products
• Demonstrated ability to troubleshoot independently on unfamiliar systems
• Clear written and verbal communication, including explaining technical concepts to non technical audiences, while managing multiple cases against SLAs and deadlines

Nice to have: familiarity with ticketing and project tools such as Salesforce, Hub Spot, Zendesk, and Jira, basic database queries, and security operations tools such as SIEM platforms. Our customers are heavily security focused.

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI‑powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.

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