More jobs:
IT Support Engineer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-10-22
Listing for:
James Frank Associates
Full Time
position Listed on 2026-10-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
This is a rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth.
Working closely with the IT & Operations Manager you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required.
The successful candidate will have a minimum of 5 years’ IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to Net Suite would be advantageous.
Key Responsibilities:
* Provide responsive onsite 1st and 2nd Line support to users
* Diagnose and resolve hardware, software and network collaboration issues
* Support with meeting room setup and AV equipment
* Oversee onboarding processes for new staff
* Support management of endpoints via Intune / MDM platforms
* Provide full internal support prior to escalating to MSP when required
* Continually look to improve processes internally where possible
* Work on small to medium internal projects when required
Key
Experience:
* Minimum of 4 years’ IT experience providing a highlevel of 1st and 2nd line support to users
* Strong experience with Microsoft 365 suite – Entra , Intune, Exchange Online
* Solid networking understanding – Firewalls, Switching, Wi Fi
* Experience working within or alongside an MSP
* Excellent communication confident working with colleagues of all levels across the firm
* Exposure to firewall platforms – Fortinet, Cisco Meraki, Palo alto, Sophos
This is an exceptional and rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a private Investment Firm at an exciting time.
You will be rewarded with a first-class working environment and autonomy within the role, working on both day-to-day support tasks and project work.
CVs are being reviewed, so please apply now for immediate consideration
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