Application Support Engineer

Company Description Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

Want to be part of a bank built for the dynamics of the modern world

Relish a challenge and enjoy a fast-paced, innovative and hardworking culture

Enjoy finding new and better ways to solve complexity and make things happen

Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups

Care about society and the environment and want to be part of a business that cares tooWant to continue to grow professionally and be the best version of yourself

Job Description Working as a part of the CTO team, the role will need to engage with technology leads in data, corporate technology and information security – as well as more broadly with program, project and delivery managers. The role will also engage with key stakeholders in the business areas.

Key Responsibilities Supporting core application within Shawbrook, ensuring optimal performance, reliability, robustness and security.

Providing operational end user support for Shawbrook and subsidiaries – playing a key role in driving efficiency, enhancing user experience, and maintaining the stability of our end user systems. Qualifications Bachelor's degree in Technology, a related field or proven professional experience (preferred)
Proven experience in application support or technical support within the banking or financial industry

Strong analytical and problem-solving abilities

Excellent communication and presentation skills

Experience with banking regulations and compliance requirements AWS/Azure cloud experience Excellent organisational and planning skills

Accuracy and attention to detail

Proactive, self-motivated and able to work on own initiative

Strong team player with excellent interpersonal skills

Additional Information Your Wellbeing
- We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment

Free access to Headspace, a mindfulness & meditation digital health appFree access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopauseEAP (Employee Assistance Programme) - Offering you support on a wide…