CyberArk PAM L2 Support Engineer - Banking

Location: South East London

Cyber Ark PAM Support Engineer (L2) - Banking Contract Opportunity | Financial Services | Hybrid Working Rate: £400 - £600 per day (inside of IR35) 12 month contract We are supporting a leading international financial services organisation seeking an experienced Cyber Ark PAM Support Engineer (L2) to join its Identity and Access Management (IAM) Operations team. This is a hands-on technical support position focused on maintaining, troubleshooting and improving an enterprise Cyber Ark Privileged Access Management (PAM) environment.

The successful candidate will have strong Cyber Ark administration and troubleshooting experience, with a particular focus on PVWA, CPM, PSM and Vault , alongside a genuine interest in production support, incident resolution and BAU operations. This is not primarily an architecture or implementation role. We are looking for someone who enjoys investigating technical issues, resolving incidents and ensuring the stability and security of critical PAM services.

Key Responsibilities Provide second-line (L2) technical support for the Cyber Ark PAM platform, ensuring service availability, stability and security. Investigate, troubleshoot and resolve incidents involving Cyber Ark components, including PVWA, CPM, PSM and Vault. Diagnose password rotation failures, reconciliation issues, privileged session connectivity problems and authentication errors. Support privileged account onboarding, safes administration, access permissions and platform configuration. Monitor Cyber Ark platform health, investigate recurring incidents and contribute to root cause analysis.

Manage incidents, service requests, problems and changes through Service Now in accordance with ITIL processes. Support vulnerability remediation, security patching, platform upgrades and production releases. Collaborate with third-line engineering, infrastructure, application and security teams to resolve complex technical issues. Maintain operational documentation, troubleshooting guides, knowledge articles and standard operating procedures. Support Active Directory and LDAP integrations within the PAM environment.

Contribute to continuous improvement initiatives to enhance service reliability, operational efficiency and security. Participate in on-call support arrangements if required. Essential Skills and Experience Approximately 3-5 years of relevant IT/security experience , ideally including 2-3 years working with PAM technologies. Strong hands-on experience administering and supporting Cyber Ark in a production environment. Practical knowledge of core Cyber Ark components: PVWA:
Privileged access administration, authentication and troubleshooting. CPM:
Password management, rotation, reconciliation and incident resolution. PSM:
Privileged session management, connection troubleshooting and operational support. Vault:
Privileged credential storage, safes management and platform administration. Familiarity with Cyber Ark Application Access Manager (AAM). Experience investigating and resolving L2 incidents rather than solely processing access requests. Strong knowledge of Active Directory, LDAP and privileged access management principles. Experience using Service Now or a comparable IT service management platform. Understanding of incident, problem, change and vulnerability management processes. Experience supporting production environments, including patching, upgrades and release activities.

Strong analytical, troubleshooting and communication skills.

Desirable Experience

Experience with SailPoint or other Identity Governance and Administration (IGA) solutions. Knowledge of Microsoft Entra  / Azure Active Directory. Experience supporting PAM platforms within banking, financial services or other regulated environments. Familiarity with mainframe environments or financial market infrastructure. Cyber Ark certifications or relevant security qualifications. Scripting or automation experience using Power Shell or similar technologies.

The Ideal Candidate We are particularly interested in speaking with Cyber Ark engineers who:
Enjoy hands-on technical troubleshooting and resolving complex production issues. Have practical experience supporting Cyber Ark within a live enterprise environment. Are comfortable taking ownership of L2 incidents and working with L3 teams when required. Understand the importance of operational stability, security and service continuity. Want to develop their expertise within Cyber Ark operations rather than move…