Service Operations Analyst

Location: Greater London

Good Afternoon,

I am currently representing Lambeth Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Service Operations Analyst this role will be based at: SW2 1RW
,

The right candidate will:

* Welcoming people to IT support

* Managing the queue of people waiting

* Assessing the issue the user presents

* Referring people to the appropriate supporting service

* Giving appropriate advice if the user needs the support of a team which is not immediately available

* Keeping the area clean, tidy and professional

* Ensuring there is appropriate signage and that peripheral availability signage is updated

* Fulfilling very basic requests such as the provision of headsets and mice

* Updating request tickets in our ITSM as appropriate.

* Contacting people who have provided a poor user experience score to investigate the detail.

* Liasing with the technical teams to get people seen as needed

* Accessing team calendars etc to check for people who have appointments

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon