AI Product Delivery Advisor

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Department/Division: Solutions/Innovation

Duration: Permanent

Type of Role: Hybrid

Reference number: 10865

The Innovation & AI team sits within the Solutions function and is responsible for identifying, developing and scaling innovative solutions, including AI and legal technology, to enhance client service delivery and internal efficiency. The team works closely with IT, Office of the General Counsel (OGC), Procurement, Solutions/Helix and Practice Groups to identify opportunities, develop and pilot solutions, and embed new tools and ways of working across the firm.

The AI Product Delivery Advisor plays a central role in the delivery and operation of the firm’s Innovation & AI portfolio, supporting initiatives from initial opportunity and discovery through development, pilot, launch, adoption and ongoing improvement.

The role combines operational ownership with hands‑on involvement in product and solution delivery. Working closely with lawyers, business services teams and technical colleagues, the Delivery Advisor will understand legal and business workflows, structure requirements, coordinate delivery and ensure Innovation & AI initiatives progress effectively from idea to implementation.

The Delivery Advisor owns key operational processes and defined delivery work streams across the Innovation & AI function, including intake and pipeline management, pilot delivery, portfolio oversight, governance and adoption. The role also contributes directly to product discovery and delivery, translating user needs into clear requirements, supporting prioritisation and scope decisions, and coordinating testing and feedback.

Acting as a key interface between legal users, Innovation & AI colleagues, technical teams and other business functions, the Delivery Advisor brings structure, momentum and visibility to a fast-moving portfolio of activity.

• Own and continuously improve the Innovation & AI intake and pipeline process, working with lawyers and business stakeholders to understand legal workflows, user needs and opportunities, structure incoming requests and determine appropriate next steps.
• Lead the operational delivery of defined AI and legal technology initiatives from discovery through pilot, testing, launch and ongoing improvement, establishing clear plans, milestones, responsibilities, dependencies and success measures and driving activity through to completion.
• Translate legal and business needs into clear requirements and delivery plans, supporting product discovery, workflow analysis, requirements gathering, user stories, prioritisation and scope decisions to ensure solutions address genuine user needs and deliver measurable value.
• Own the operational oversight of the Innovation & AI portfolio, maintaining visibility of priorities, progress, risks, dependencies and upcoming decisions, and using portfolio insight to identify blockers, emerging themes and areas requiring intervention.
• Act as a key interface between lawyers, Innovation & AI colleagues, technical teams and third‑party vendors, ensuring requirements are clearly communicated, decisions are progressed and cross‑functional dependencies are actively managed through to resolution.
• Lead the operational delivery of pilots, testing and product validation, defining objectives and success measures, coordinating users and stakeholders, gathering and analysing feedback and usage data, and translating findings into clear recommendations and next steps.
• Drive launch, adoption and continuous improvement of AI and legal technology solutions, coordinating operational readiness, communications and engagement, monitoring adoption and user feedback, and…