Functional Consultant - Salesforce

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI.  Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility.  We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked.
We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.  We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values:
Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job Description:

Darktrace is looking for a Salesforce Functional Consultant to help shape and deliver scalable Salesforce solutions across our business.

Combining strong business analysis skills with Salesforce platform expertise, you'll work across business and technical teams to understand problems, define outcomes and translate business needs into effective solutions.

This is more than a requirements-gathering role. You'll lead discovery, challenge demand constructively and help determine whether the right solution is Salesforce configuration, integration, custom development or business process change. You'll work closely with Product Owners, Solution Architects, Administrators, Developers and other specialists to take requirements from initial discovery through to delivery and adoption.

Key

Duties & Responsibilities Lead discovery workshops, stakeholder interviews and process-mapping sessions to understand business problems, outcomes and user needs.

Analyse current and future-state processes, identifying business rules, data requirements, dependencies and cross-functional impacts.

Translate business outcomes into prioritised epics, features and implementation-ready user stories with clear acceptance criteria.

Partner with Product Owners to assess the value, priority and readiness of Salesforce demand and support backlog refinement and planning.

Work with Architects, Administrators and Developers to support estimation by clarifying scope, assumptions, dependencies, risks and complexity.

Advise stakeholders on Salesforce capabilities and constraints, promoting configuration-first and maintainable solutions.

Develop functional solution options spanning process, data, security, automation, reporting, integrations and user experience.

Configure or prototype declarative Salesforce solutions, including objects, fields, flows, validation rules, approvals, reports, dashboards and page layouts.

Partner with Solution Architects and technical specialists to validate feasibility, integration requirements and architectural considerations.

Support testing and UAT, defect triage, release readiness and adoption activities.

Identify opportunities to simplify processes, improve data quality and make better use of existing Salesforce capabilities.

Build knowledge of adjacent CRM, revenue and marketing platforms to support change across our wider go-to-market technology landscape.

Qualifications & Experience Proven experience delivering Salesforce-enabled change, working beyond requirements capture into functional solution design.

Experience with Sales Cloud, Service Cloud, Revenue Cloud or CPQ, ideally supporting quote-to-cash or customer lifecycle processes.

Strong business analysis capability, including workshop facilitation, process modelling, gap analysis, requirements elicitation, user stories and acceptance criteria.

Good working knowledge of the Salesforce platform, including data models, security and sharing, declarative automation, reporting and user experience configuration.

Experience assessing solution options and articulating the trade-offs between configuration, integration, custom development and business process change.

Experience supporting demand assessment and estimation by defining scope, assumptions, dependencies, risks and solution complexity.

Experience working cross-functionally with Product Owners, Solution Architects, Salesforce Administrators, Developers, Test, Data and Integration teams.

Strong stakeholder…