Senior Calypso Support Analyst

First Derivative is driven by people, data, and technology, unlocking the value of insight, hindsight, and foresight to drive organizations forward. Counting many of the world's leading investment banks as clients, we help our clients navigate the data-driven, digital revolution that is transforming the financial services sector. Our global teams span across 15 offices serving clients across EMEA, North America and APAC.As

an EPAM Systems, Inc. (NYSE: EPAM) company, a leading global provider of digital platform engineering and development services, we deliver advanced financial services solutions by empowering operational insights, driving innovation, and enabling more effective risk management in an increasingly data-centric world. Together with EPAM, we combine deep industry expertise with cutting-edge technology to help clients stay ahead in a rapidly evolving financial landscape, offering comprehensive solutions that drive business transformation and sustainable growth.

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules

Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools

Investigate and resolve incidents raised by business users within agreed SLAsTriage issues, perform root cause analysis, and escalate complex problems to support or development teams

Support users across trade capture, confirmations, settlements, cash management, and reporting workflows

Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation

Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams

Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)
Write and execute SQL queries (Oracle/Sybase) to investigate data issues

Review and interpret Calypso logs, engine outputs, and Java stack traces

Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)
Assist with deployments, patch installations, environment refreshes, and user access management

As a Senior on the team, you will be expected to mentor and support junior resources

RequirementsA minimum of 3 years of experience as Calypso Support Analyst Hands on Calypso application knowledge

Experience of incident and problem management

Excellent stakeholder management skills

Open to relocation/business travel

We offer

Private Healthcare Package Pension Employee  Assistance Programme Enhanced Maternity policy

Group Life Protection Benefit Give as You Earn Cycle to Work Scheme Employee Referral Bonus Scheme Diversity Networks Access to a range of skills and certifications