Cloud Operations Manager

Portsmouth | £75-91k per annum (dependent on skills and qualifications) | Full-time | Hybrid

• Joint-contribution pension from 6% (12% total)
• Enhanced maternity & family leave
• Life assurance
• Holiday Plus
• Virtual GP & Employee Assistance Programme
• retail and leisure discounts & many more

REQ
5640

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

• Own the operational performance, availability, capacity and resilience of cloud platforms and hosted services.
• Lead cloud incident, problem, change and event management, ensuring timely restoration, clear communication and effective root-cause resolution.
• Maintain operational controls, standards, runbooks and support models aligned with IT service management and engineering practices.
• Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements.
• Own and maintain vulnerability management processes to protect the estate.
• Manage cloud consumption, budgets, forecasts and optimisation plans, embedding effective Fin Ops practices.
• Oversee service providers and technology partners, holding them accountable for contractual commitments, service levels and improvement actions.
• Drive automation, observability and operational tooling to reduce manual effort, improve insight and increase service reliability.
• Support the safe transition of new or changed cloud services into live operation, confirming operational readiness and support acceptance.

• Lead, coach and develop a multidisciplinary cloud operations team, setting clear objectives and performance expectations.
• Establish effective on-call, escalation and major incident arrangements that support critical services.
• Build strong relationships with business leaders, product teams, technical specialists and suppliers.
• Translate operational performance, risks and investment needs into concise information for senior stakeholders.
• Promote a culture of ownership, collaboration, safety, learning and continuous improvement.
• Contribute to cloud strategy, platform roadmaps, obsolescence management, sourcing decisions and the wider technology operating model.

• Substantial experience managing cloud operations or platform services in a complex enterprise environment.
• Strong practical knowledge of at least two major cloud platform, such as Microsoft Azure, Amazon Web Services, Salesforce or Oracle Cloud.
• Proven experience of service management, operational governance, incident leadership and continual service improvement.
• Understanding of cloud networking, identity and access management, security controls, backup, disaster recovery, monitoring and automation.
• Experience managing third-party suppliers, contracts, service reviews and performance improvement plans.
• Working knowledge of cloud cost management, budgeting, forecasting and optimisation.
• Strong leadership, communication, influencing and stakeholder-management skills.
• Ability to make sound decisions under pressure and balance service resilience, security, cost and delivery priorities.

• Relevant cloud certification at associate or professional level.
• ITIL qualification or equivalent service-management experience.
• Experience with infrastructure as code, Dev Ops practices, site reliability engineering or platform engineering.
• Knowledge of AWS, Azure, Salesforce & Oracle Cloud
• Experience operating services in a regulated or safety-critical environment.
• Knowledge of container platforms, configuration management and cloud governance frameworks.

Research…