French Speaking Technical Support – SQL & API​/SAAS​/Cloud

Overview

French Speaking Technical Support – SQL & API / SAAS / Cloud - London

Full-time job - 3 days in London office

• Are you fluent in French and English ?

• Do you have strong SQL experience ?

• Do you possess Customer / Technical support in a SAAS/ Cloud / API environment ?

• Work with Engineering and Product teams to escalate and resolve issues
• Prioritize and manage cases, documenting troubleshooting activity in a case management system
• Build technical domain expertise and operate as part of a diverse and international team
• Document your knowledge for the team by creating help articles for the internal knowledge base
• Manage your time effectively as workload and priorities change constantly
• Proactively identify where an issue may need additional help or escalation
• Gain a deep understanding of product line processes by attending training, self-paced learning and practising and investigating things for yourself
• Build technical domain expertise
• Understand and adopt processes and give ideas where these could be improved

• Fluent French
• 2+ years of experience in a product focused technical support role
• Strong SQL experience, including querying and investigating data
• Experience working with APIs
• Incident management and process understanding
• Experience of software development concepts, lifecycle and technologies is a plus
• Experience of working within Agile environments, managing multiple products at one time
• Ability to work in a complex domain and a fast-moving technical environment
• Exposure to Continuous Integration and Deployment workflows is a plus
• Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
• Education and learning in Computer/Information technologies or equivalent
• AWS experience or exposure is beneficial
• Experience working within a microservices architecture/distributed architecture is a plus
• Finance/payments experience is beneficial