Microsoft TEAMs SME

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Role: Microsoft TEAMs SME

Job Type: 12 Months

Location: London

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Microsoft Teams?

We have an exciting role for you –
Microsoft Teams Subject matter experts!

Careers at TCS:
It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Eager to collaborate and contribute to a dynamic team environment.
• Ready to tackle challenges head-on with a proactive mindset.
• Committed to achieving excellence and delivering impactful results in every interaction.

As a Microsoft Teams SME
, you will provide expert-level support and guidance for Microsoft Teams services, including telephony, conferencing, and integrations. You will work on troubleshooting, configuration, automation, and operational improvements while ensuring compliance with enterprise standards and security updates.

• Provide support for daily customer-initiated operations of Microsoft Teams, Telephony (Peer-to-Peer), and Audio Conference services.
• Troubleshoot and configure Teams, Channels, Private Channels, and membership settings.
• Configure Messaging Policies, Meeting Policies, Delegations, and Calendar settings.
• Handle Level 3 service requests and operational activities.
• Perform root cause analysis and recommend service improvement solutions.
• Monitor alerts and respond to incidents, escalating when necessary.
• Coordinate with escalation teams and third-party vendors during high-risk incidents or projects.
• Ensure adherence to engineering methodologies, standards, and best practices.
• Execute scheduled or unscheduled tasks related to operational maintenance and monitoring.
• Stay updated on new Teams features and security updates.
• Knowledge of Teams Voice, Microsoft Calling Plans, and associated configurations.
• Expertise in troubleshooting using tools like QER, CQD, Teams Logs, and base metrics.
• Knowledge of API registrations for Teams Apps and App-Centric Management.
• Ability to test new features to enterprise standards and raise changes accordingly.

• Strong experience as a Microsoft Teams SME with hands‑on expertise in Teams administration.
• Proficiency in Power Shell scripting and MS Graph API.
• Deep understanding of Teams licensing, communication credits, and telephony configurations.
• Knowledge of Teams‑related SharePoint and One Drive areas.
• Ability to troubleshoot complex Teams issues and provide RCA quickly.
• Familiarity with Teams Voice and Microsoft Calling Plans.
• Strong communication and articulation skills for executive‑level escalations.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Extensive hands‑on experience with Microsoft Teams.
• Microsoft Certification (MS‑700).
• Experience in planning, designing, and implementing M365 services.
• Knowledge of Exchange, SharePoint, One Drive, and Co‑Pilot.
• Familiarity with migration tools like Quest‑on‑Demand, Bit Titan, Sky Sync.
• Knowledge of enterprise mobility solutions like Endpoint Manager.
• Experience with ITSM tools such as Service Now.
• Flexible for shift duties and relocation.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary…