Network Security Specialist – L2

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‑building company—an environment for big ideas, new challenges, groundbreaking innovation, and a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages collaboration and learning, completely free of barriers.

The Network Security Specialist – L2 is responsible for engineering and deploying long‑term network strategies, planning, integration, and deployments within the IT Network. They work closely with the IT Operations team to design, evolve, build, and manage highly available systems and applications, ensuring the integration, manageability, and security of Global Relay’s IT infrastructure.

• Participate in the development and engineering of long‑term strategies for the IT Network.
• Utilize ‘Systems Thinking’ to understand interdependencies within the IT Network, infrastructure, and globally across Global Relay’s interests.
• Work closely with Operations and Development teams to identify, troubleshoot, diagnose, and correct system‑related issues as they arise.
• Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness.
• Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency.
• Participate in strategic planning initiatives and in the selection, installation, operationalizing, and ongoing support of infrastructure enhancements.
• Participate in and support change‑management activities.
• Provide support to business users and key stakeholders as needed.
• Participate in the creation of documentation including runbooks, how‑to user guides, technical support guides, and Methods of Procedures (MoP).
• Support and evolve monitoring and review of system dashboards and critical alerts to ensure issues are identified, escalated, and addressed promptly.
• Identify, evaluate, and recommend opportunities for automation implementation.
• Provide support for all system administration, escalated incidents, and problem‑related items.
• Utilize acquired knowledge to balance user requirements, available resources, organizational goals, and objectives while maintaining top‑quality client service.

• Minimum of 5+ years’ experience in a Network Specialist capacity.
• Experience with complex enterprise network architecture planning, design, and implementation.
• Experience with troubleshooting and resolving complex technical problems, management reporting, and documentation (how‑to, processes, procedures, MoP).
• Proven ability to self‑manage and balance assigned work to meet deliverables on schedule.
• Solid knowledge and experience in deploying and managing Linux.
• Experience in network configuration of Aruba, HPE, Arista, or Cisco (considered an asset).
• Experience in VOIP and UC technologies such as Cisco UC.
• Experience with Aruba wireless systems and Clear Pass.
• Experience in automation and scripting.
• Experienc…