IT Hardware Refresh/Desktop Support Engineer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-26
Listing for:
Sky Systems, Inc. (SkySys)
Seasonal/Temporary
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
IT Hardware Refresh / Desktop Support Engineer
On-site in London
Long term contract
Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
- Basic experience in IT industry
- Good Understanding of ITIL concept & Service Now
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Ensure tickets are updated on time and adhere to required SLA.
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- Basic AV support for conference room and internal events using MTR (Microsoft Teams Room)
- Image Deployment using SCCM & Auto Pilot
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- Refresh of old asset from Windows 7 to Windows 10.
- MTR Video conference support for meeting room and events.
- Vendor coordination for hardware/spare replacement
- Support Queue Management to avoid SLA misses
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
- Performing end to end IMAC activity including packaging/un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad and Android devices.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Responsible for successful deployment and upgrades of laptops & workstations.
- Ability to work independently and in a team environment.
- Associate
- Contract
- Information Technology
- IT Services and IT Consulting
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