Senior Deskside Support Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-26
Listing for:
DGH Recruitment Limited
Full Time
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A fantastic opportunity has arisen for aSenior Deskside Support Analyst to join our London-based international law firm.
The role will focus on delivering high-quality technical support, resolving complex issues and improving workplace technology services.
Key Responsibilities- Provide advanced deskside and remote support across hardware, software, mobile devices and workplace technology.
- Troubleshoot and resolve incidents and service requests, acting as an escalation point for complex technical issues.
- Support laptops, mobile devices, printers, meeting room technology and audio-visual systems.
- Manage hardware installations, rebuilds, moves, provisioning and asset lifecycle activities.
- Support video conferencing, global meetings and high-profile events using Microsoft Teams, Zoom and AV technologies.
- Collaborate with Technology teams and suppliers to resolve issues and improve service delivery.
- Mentor junior analysts, share technical knowledge and maintain support documentation.
- Drive continuous improvement in processes, technology adoption and end-user experience.
- Minimum five years' hardware and workplace technology support experience within a global professional services environment.
- Strong troubleshooting experience across Windows, Microsoft 365, laptops, mobile devices and workplace applications.
- Experience with Microsoft Intune, Active Directory, Exchange, Microsoft 365 Admin Centre and DHCP.
- Knowledge of TCP/IP networking, connectivity troubleshooting and remote support tools.
- Experience supporting AV and video conferencing technologies, including Teams, Zoom, Logitech, Crestron and Polycom.
- Familiarity with Service Now, MFA solutions, Mimecast, iManage and mobile device management.
- Strong technical problem-solving, customer service, communication and documentation skills.
- Experience mentoring colleagues and managing escalated technical incidents.
- Previous law firm experience advantageous; relevant IT qualifications or certifications beneficial.
Position Requirements
10+ Years
work experience
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