Programme Lead - ServiceNow Transformation

Technology Transformation practice

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients’ most important challenges? We are growing and are looking for people to join our team. You’ll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

Are you ready?

Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and Service Now space. We combine world-class Service Now technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn’t just about implementation; it’s about reinventing possibilities, challenging norms, and driving real business outcomes.

If you’re an ambitious consultant with a passion for innovation and client impact, we want you on our team.

We are looking for a Programme Lead to lead large-scale, multi-workstream transformations on the Service Now platform. You will be accountable for the end-to-end success of client programmes, from shaping the vision and business case through to delivery, adoption and value realisation.

This is a senior, client-facing leadership role. You will combine deep Service Now expertise, both technical and functional, with the commercial acumen and executive presence needed to build trusted relationships at CXO level and guide clients through complex change.

• Own the delivery of complex Service Now transformation programmes spanning multiple work streams, geographies and delivery teams
• Define programme strategy, governance, roadmap and delivery approach, ensuring alignment to client business outcomes
• Manage programme financials, including budget, forecasting, margin, risk and change control
• Lead and inspire cross-functional teams of architects, consultants, developers, testers and change specialists, including onshore, nearshore and offshore resources
• Establish robust governance, RAID management and assurance, escalating and resolving issues before they affect delivery

• Provide authoritative guidance on Service Now architecture, design and best practice across the platform, including ITSM, ITOM, ITAM/SAM, HRSD, CSM, Sec Ops/IRM, SPM/ITBM, and Workflow Data Fabric/Now Platform capabilities
• Challenge and quality-assure solution designs, ensuring scalability, maintainability, upgrade-safety and adherence to out-of-the-box principles
• Guide clients on platform strategy, including operating model, platform governance, CMDB and data strategy, integration, and the adoption of AI and automation capabilities such as Now Assist
• Bridge business and technology, translating strategic objectives into functional requirements and technical solutions

• Build and sustain trusted, long-term relationships with CIOs, CTOs, COOs, CFOs and other CXO-level stakeholders
• Act as a trusted advisor, shaping client agendas, influencing investment decisions and helping executives articulate and realise the value of their platform investment
• Lead executive steering committees and board-level reporting with clarity, credibility and confidence
• Navigate complex stakeholder landscapes, manage expectations and resolve conflict constructively

• Support pre-sales and bid activity, including solution shaping, estimation, commercial structuring and orals
• Identify and develop opportunities for…