IT Support Technician

Relation is an end-to‑end biotech company developing transformational medicines, with technology at our core. Our ambition is to understand human biology in unprecedented ways, discovering therapies to treat some of life’s most devastating diseases. We leverage single-cell multi-omics directly from patient tissue, functional assays, and machine learning to drive disease understanding—from cause to cure.

This year, we embarked on an exciting dual collaboration with GSK to tackle fibrosis and osteoarthritis, while also advancing our own internal osteoporosis programme. By combining our cutting‑edge ML capabilities with GSK’s deep expertise in drug discovery, this partnership underscores our commitment to pioneering science and delivering impactful therapies to patients.

We are rapidly scaling our technology and discovery teams, offering a unique opportunity to join one of the most innovative Tech Bio companies. Be part of our dynamic, interdisciplinary teams, collaborating closely to redefine the boundaries of possibility in drug discovery. Our state‑of‑the‑art wet and dry laboratories, located in the heart of London, provide an exceptional environment to foster interdisciplinarity and turn groundbreaking ideas into impactful therapies for patients.

We are committed to building diverse and inclusive teams. Relation is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. We cultivate innovation through collaboration, empowering every team member to do their best work and reach their highest potential.

By joining Relation, you will become part of an exceptionally talented team with extraordinary leverage to advance the field of drug discovery. Your work will shape our culture, strategic direction, and, most importantly, impact patients’ lives.

We are seeking a hands‑on IT Support Technician to join our growing team. In this role, you will serve as the first line of support for our employees, ensuring their day‑to‑day technology works seamlessly.

Crucially, this role offers a clear pathway to grow into IT Operations within a tech‑bio environment. You will gain hands‑on experience in our Data Centre (supporting HPC clusters) and within our wet labs (integrating sequencing and imaging instruments). If you are a tinkerer who enjoys networking, hardware, and learning how to support scientific discovery, this role is for you.

Core IT & Desktop Support User Support:
Serve as the primary point of contact for hardware and software issues across Windows, macOS, and Linux environments. Onboarding:
Configure laptops, accounts, and access rights for new hires, ensuring a smooth "Day 1" experience. SaaS Administration:
Manage user accounts and permissions across platforms such as Google Workspace, Microsoft 365, Slack, Zoom, and Atlassian (Jira/Confluence). Asset Management:
Maintain an up‑date inventory of hardware, peripherals, and software licences. Networking & Infrastructure Connectivity:
Troubleshoot office Wi‑Fi, LAN, and VPN connectivity issues. Maintenance:
Assist with patching and maintaining network switches, firewalls, and wireless access points. Structured Cabling:
Manage cabling within the office and server rooms to ensure organisation, reliability, and functionality. Growth Areas:
Data Centre & Laboratory Operations Partner with scientists to network specialised equipment (e.g., DNA sequencers, microscopes, and liquid handlers). Assist with “racking and stacking” servers, replacing drives, and managing physical hardware within our Data Centre.…