It Service Desk Technician
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-27
Listing for:
Rsk Group
Full Time
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
RSK Group are looking for an IT Service Desk Technician to join the Group IT Department on a full time basis working 40 hours pw. The team offer a great opportunity for development and career progression!
The successful candidate will be working on site in our London, Chancery Exchange office Monday - Friday.
Responsibilities:- Provide remote and on-site technical support (1st and 2nd line)
- Troubleshoot, resolve, or escape issues promptly.
- Install, upgrade, and update software.
- Ensure compliance with IT policies, Procedures and security standards
- Diagnose and resolve network connectivity issues for end users
- Support mobile device management (MDM) and troubleshoot related issues.
- Build and maintain strong customer service relationships with users based in the London office.
- Collaborate with the IT team and assist with projects; occasional travel across the UK will be required and expected from time to time.
- Minimum 3 years of professional IT experience
- Familiarity with Service Desk ticketing systems
- Strong hardware and software troubleshooting skills
- Knowledge of Windows, macOS, and Android operating systems
- Proficient in Microsoft 365 applications
- Experience with remote support tools like Team Viewer
- Basic networking knowledge (TCP/IP and LAN/WAN)
- Excellent communication and customer service skills
- Ability to work under pressure and meet deadlines.
- Self-motivated and eager to learn.
- Up to £33,000 depending on experience
- Contributory pension scheme
- Life Assurance
- Flexible benefits programme
- Regular training and career development
RSK Group is an Equal Opportunities Employer
#IT #LI-JD1
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.
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