More jobs:
SC Service Designer
Job in
London, Greater London, W1B, England, UK
Listed on 2026-10-28
Listing for:
IO Associates
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Service Designer (SFIA 4 / SFIA
5)
Location: Remote
Clearance: Active SC
Contract: Until March 2027
Rate: £475 or £540 per day Inside IR35 DOE
iO are supporting a major Government programme and are seeking experienced Service Designers to help shape and improve user-centred public services.
Key responsibilities include:
- Designing end-to-end services across multiple channels and touchpoints
- Mapping user journeys and service blueprints to identify pain points and opportunities
- Working closely with User Researchers, Business Analysts, Product Managers and Delivery teams
- Applying GDS principles and standards throughout the service lifecycle
- Facilitating workshops and stakeholder engagement sessions
- Using evidence and user insight to drive service improvements
- Contributing to discovery, alpha, beta and live phases of delivery
Key experience required:
- Proven Service Design experience within Government, Public Sector or highly regulated environments
- Strong understanding of GDS service standards and user-centred design
- Experience creating service blueprints, journey maps and design artefacts
- Ability to engage and influence a range of stakeholders
- Active SC Clearance or a clearance that has recently lapsed
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