Business analyst in HR service management

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Support the development of Service Now solution recommendations, working under the direction of senior consultants, managing consultants or architects. Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation. Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and Service Now platform good practice. Support demonstrations, walkthroughs and playbacks of Service Now functionality, helping customers understand how platform capabilities address business requirements.

Support senior colleagues in developing Service Now platform strategies, roadmaps and advisory recommendations for customers. Act as a developing technology consultant, helping customer stakeholders understand Service Now capabilities, options, trade-offs and next steps. Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis. Support engagement with Service Now representatives and ecosystem partners where required, building your understanding of the wider Service Now ecosystem.

Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content. Assist with proposal development and client presentation materials, learning how Service Now opportunities move from pursuit into mobilisation and delivery. Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

Completed Service Now certification, Certified System Administrator OR a currently holding a HR product owner or enablement role. Awareness of Service Now HRSD capabilities, with CIS HRSD, CIS ITSM or other Service Now certifications completed, in progress or part of your development plan. Experience supporting Service Now, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.

A good understanding of how technology supports business outcomes, user experience, operating models and ways of working. A practical understanding of Service Now platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting. Interest in learning how to articulate and demonstrate Service Now HR, employee experience and AI features to customers, with support from senior colleagues. A developing understanding of how Service Now connects with wider business functions such as IT, Procurement and Finance.

Strong consulting mindset, with the ability to understand customer challenges and translate them into clear actions and solution considerations. Good technical curiosity and confidence discussing Service Now concepts with both business and technical stakeholders. Ability to work effectively under the guidance of a Managing Consultant, Senior Consultant or Architect in an advisory capacity to customers. Clear communication skills, including the ability to prepare structured notes, workshop outputs, slides, user stories, process maps and decision logs.

Comfortable working as part of a blended delivery team, collaborating…