IT Support Analyst
Listed on 2026-10-28
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
IT Support Analyst - Legal / Professional Services
Location: Central London (W1)
Salary: £28,000-£36,000 DOE, plus discretionary bonus
Working pattern: Full-time, hybrid working available after probation
Hours: 8.30am-6.30pm (on a shift pattern, 35 hour week)
Looking for a motivated and customer-focused IT Support Analyst to join the technology team of an established professional services law firm in the West end of London. Working as part of a friendly team of five, you will provide first and second-line IT support to approximately 200 employees and partners, helping to ensure the smooth running of day-to-day IT operations.
This is an excellent opportunity for someone with around a year of IT support experience who is looking to develop their technical skills, broaden their knowledge of IT infrastructure and progress their career within a supportive environment. Training and development will be provided.
Key Responsibilities
- Provide first and second-line IT support, diagnosing and resolving hardware, software, network and user issues.
- Set up, configure and maintain laptops, mobile devices and user accounts.
- Manage user permissions, access controls and system login issues.
- Support Microsoft 365, SharePoint, Teams telephony and video confe...
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