Software Asset Manager; ServiceNow CMDB & Configuration Management

Description Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Methods are experts in delivering secure, resilient cyber and information services – keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.

The Role We're looking for an experienced Software Asset Manager with strong Service Now Configuration Management and CMDB expertise to establish, govern, and continuously improve our configuration management capability. You'll play a key role in building and maintaining a trusted CMDB, driving Service Mapping and CSDM adoption, ensuring data quality, and engaging stakeholders across the business to maximise the value of Service Now.

Requirements Define and implement Configuration Management policies, processes, and governance frameworks.

Build, maintain, and enhance the Service Now CMDB, including data models, Discovery, and Identification & Reconciliation rules.

Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships.

Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3

Cs (Completeness, Compliance, and Correctness).Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement.

Essential Skills & Experience Proven experience implementing and maturing Configuration Management practices.

Strong hands-on experience building and managing Service Now CMDBs.

Experience with Service Now Discovery, Identification & Reconciliation (IRE), and CMDB data modelling.

Strong understanding of Service Mapping and Common Service Data Model (CSDM).Experience developing CMDB governance, data quality frameworks, and health reporting.

Excellent stakeholder management, communication, and influencing skills.

Desirable Skills Service Now  certifications (CSA, CIS Discovery, CIS Service Mapping, or similar).Knowledge of ITIL and IT Asset Management best practices.

Experience with Software Asset Management (SAM) and ITAM processes.

Experience working within complex enterprise environments.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website  If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected .

Details of this will be discussed with you at interview

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

Autonomy to develop and grow your skills and experience

Be part of exciting project work that is making a difference in society

Strong, inspiring and thought-provoking leadershipA supportive and collaborative…