Customer Project Manager

We are looking for a Transformational Project Manager with extensive experience of the UKI Finance Sector and a proven track record in building trust at a senior level. This role will need to help articulate the process and service transitions challenges expected for such a broad transformational programmer and help with the cultural shift that this will need within the customer operations team.

Location:

London/UK/ required an onsite

1. Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Relevant Certifications (Advantageous):

1. Cisco Certified Network Professional (CCNP Data Center / Enterprise) or CCIE (written/active).

2. Project & Programme Management: PMP, PRINCE2, or Agile/Scrum.

3. ITIL v3/v4 Foundation or Practitioner (Change, Release, and Incident Management).

• Programme Leadership & Delivery Governance:
  Own the end-to-end operational roadmap, change governance, risk mitigation, and executive milestone reporting for global Data Center modernization initiatives.
• Complex Network Transformations:
  Lead multi-phase infrastructure lifecycle programs across high-density data centers in the UK, US, and APAC-including modular spine supervisor upgrades, controller firmware normalizations, and multi-hop software release migrations.
• Testing & Quality Assurance:
  Drive comprehensive pre-implementation validation, pre-upgrade health assessments, and end-to-end testing cycles to guarantee non-disruptive execution in 24/7 financial production environments.
• Cross-Functional Team Direction:
  Direct and align multidisciplinary engineering teams, consulting architects, technical support specialists, and partner engineering squads.
• Client & Executive Partnership:
  Serve as the trusted delivery partner to the client's Technology Infrastructure Services, Operations, and Architecture leadership, translating complex technical dependencies into clear operational milestones.

• Proven Delivery Track Record: 8+ years of technical service delivery, network delivery management, or complex infrastructure program leadership within global enterprise or financial services environments.
• Data Center & SDN Expertise:
  Strong working knowledge of Data Center networking architectures, Software-Defined Networking (SDN), and Cisco ACI (Nexus 9000 switches, APIC controllers, Spine/Leaf topology, Multi-Pod/Multi-Site).
• Testing & Migration Acumen:
  Demonstrated experience orchestrating structured testing cycles, migration implementation plans (MIPs), defect remediation, and rollback strategies for critical core infrastructure.
• Outage Prevention & Risk Governance:
  Deep familiarity with strict enterprise change management processes, maintenance window execution, and high-availability operational standards.
• Stakeholder Influence:
  Exceptional communication skills with a proven ability to lead technical deep dives with architects while delivering crisp, strategic updates to C-level and director-level stakeholders