Implementation Consultant II

Are you ready to trade your job for a journey? Become a Fly Mate!

Passion, excitement & global collaboration are all core to what it means to be a Fly Mate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We've scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global Fly Mates, representing more than 40 nationalities, and in 15 offices world-wide, we're looking for Fly Mates to join the next stage of our journey as we continue to grow.

This is a hybrid role based at our London office.

Flywire is looking for an Implementation Consultant to join our Education Implementation team in London. You will be the subject matter expert for your product area and will guide UK universities through their move onto Flywire's student payment and receivables solutions, from discovery through to go live and beyond. Working closely with clients and project managers, you will shape how institutions configure and adopt our platform while helping their finance teams change the way they work.

This role suits someone who knows how a UK university's fees and income function runs from the inside, or who has delivered student systems or payments implementations into UK higher education, and who now wants to bring that expertise into a growing fintech business.

• Own the product side of implementations for UK higher education clients, working with project managers and colleagues around the world on discovery, configuration, testing and go live
• Act as a trusted adviser to university finance teams by sharing product best practice and guiding them through the process and change management needed to move onto our core product
• Design and deliver training for client super users and end users both in person and remotely, tailored to functional and technical audiences
• Create and maintain detailed product documentation in partnership with Product and Engineering, supporting knowledge transfer into our Account Management and Sales teams
• Bring client insight back to Product Management to help shape the roadmap

At least five years' experience in UK higher education, either within a university finance, student fees or income team or delivering student systems or payment implementations to UK institutions

Working knowledge of the systems UK universities rely on, such as Tribal SITS:

Vision for student records alongside finance platforms including Unit4, Oracle, Workday or SAP

A solid understanding of tuition fee billing, payment allocation, credit control and reconciliation, including how Student Finance and sponsor funding flows into the student account

Familiarity with UK payment methods including card payments, BACS, Direct Debit and Faster Payments, with knowledge of international student payments a strong advantage

Experience implementing or configuring payment or SaaS software

Confidence training users with very different levels of…