Graduate ITSM Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-11-02
Listing for:
McCabe & Barton
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Systems Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
We're looking for a Graduate ITSM Analyst to support and enhance our IT Service Management tooling landscape.
The Role:You'll provide hands-on support for Service Now, Pager Duty and reporting solutions, maintaining platform administration, workflows, dashboards, and system integrations. You'll work with Service Management, Operations, Infrastructure, Security and Development teams to drive continuous improvement.
What You'll Do:- Administer and configure Service Now (Incident, Change, Problem, Request, CMDB modules)
- Support Pager Duty services, schedules, and escalation policies
- Build operational dashboards and KPI reporting (Power BI, Service Now, Excel)
- Assist with workflow automation and system integrations
- Perform data analysis and identify service improvement opportunities
- Degree in IT/Computer Science/Data Analytics or equivalent experience
- 1 year experience minimum working within ITSM tooling and Service Now
- Strong analytical and problem-solving skills
- ITIL Foundation certification desirable
- Experience with enterprise applications and reporting tools
- Collaborative team player with excellent communication skills
A strong progression Pathway into ITSM Platform Engineer or Service Management Analyst roles, with exposure to enterprise platforms including Service Now, Pager Duty and Power BI.
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