CRM Administrator – Salesforce

As a CRM Administrator – Salesforce you will play a key role in the collaborative working needed to deliver this change. Working with the Digital and Technology Group the post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce. You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge and Maximiser).

You will be responsible for handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce.

The CRM Service is working towards a connected, data-driven digital ecosystem, with Salesforce at the centre of our CRM landscape. You’ll help us improve how our systems, data, and processes work together, delivering better experiences and value for staff and students.

• ADM
  201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
• Experience with Service Cloud, Sales Cloud and preferably Pardot.
• Knowledge, experience and genuine interest in CRM and how it can have a positive impact on business outcomes.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Ability to monitor, interpret and report on data and metrics associated with CRM performance.
• Experience of building effective internal working relationships across all levels of seniority and functions.
• Strong collaboration, problem solving and teamwork skills.