Digital Business Analyst

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

We're looking for a proactive, organised and technically minded Business Analyst to join our Digital & Mar Tech team.

Reporting to our Product Lead on our Digital & Mar Tech Team, you'll play a key role in shaping and delivering the Club's digital products and experiences. You’ll help turn business ideas into well-defined requirements, support delivery teams through development, and ensure technical execution meets our objectives.

This is a fantastic opportunity to work across one of the most ambitious digital transformation programmes in sport. You'll contribute to the evolution of our digital ecosystem, including our websites, mobile apps, customer identity, personalisation and marketing technology platforms, helping us create connected, personalised experiences for millions of supporters around the world.

You'll work closely with Engineering, Digital Marketing, Content, Data, CRM teams and external technology partners, becoming a trusted bridge between business and technology.

You will act as a key advisor, aligning technical workflows with core business processes and operational efficiency. As your knowledge of our products and supporter journeys grows, you'll have the opportunity to own areas of our digital ecosystem and helping shape the future digital experience for fans.

• Partner with stakeholders across the Club to understand business needs and translate them into clear functional and technical requirements for the wider digital estate
• Facilitate workshops and discovery sessions to define new features, enhancements and improvements
• Document user stories, acceptance criteria, process flows and functional specifications
• Analyse existing business processes and identify opportunities to improve efficiency and supporter experience
• Map "As-Is" and "To-Be" processes to align technical execution with the Club’s strategic business objectives and operational efficiency
• Support the development of strategies, helping turn complex business challenges into clear opportunities, recommendations and actionable plans
• Take ownership of problem statements, conducting research, analysing data and evaluating potential solutions to inform strategic decisions

• Support throughout the delivery lifecycle from discovery through to release
• Help prioritise and maintain the product backlogs, ensuring work is clearly defined and development ready
• Work closely with engineering teams to answer questions, clarify requirements and support successful delivery
• Ensure solutions remain aligned to business objectives throughout development

• Create detailed test scenarios and execute functional, regression and end-to-end testing across Digital and Mar Tech platforms
• Coordinate User Acceptance Testing (UAT) with business stakeholders
• Identify, document and manage defects through to resolution
• Support release planning and validation to ensure new functionality is delivered with confidence

• Fan…