Delivery Consultant

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity.

The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact.

As a Delivery Consultant at Diligent, you'll partner with customers to improve their governance, risk, audit, and compliance processes through the Diligent One platform. You'll lead discovery sessions to understand client needs, design and configure solutions, deliver training, and guide customers through successful adoption. Working closely with clients and internal teams, you'll help create a seamless customer journey, ensuring solutions deliver lasting value, strong user adoption, and measurable business outcomes.

• Utilize your product and domain expertise to deliver the customer requests and create a delightful customer experience.
• Responsible for the timely and quality delivery of the services requested by customers.
• Collaborate with Customer Success Managers, Senior Managers and Managers to ensure any new service requests are handled appropriately or routed the request to the correct teams.
• Document and maintain the standard operating procedures for performing the customer specific request.
• Consult with the global implementation teams and customer success teams to provide technical guidance to the customer to leverage more value from the product.

• 2-5 years of experience in an internal or external client-facing or consulting role
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security and/or risk management requirements and goals.
• Strong passion for Compliance, Vendor management, Information security and/or Risk management field.
• Ability to work as part of a team to deliver in tight time frames and respond quickly in an ever-changing environment
• Experience in Microsoft Office especially using Microsoft Excel
• Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.

• Amazing communication skills
• Demonstrate effective time management and ability to multi-task in a fast-paced environment
• Experience with GRC and/or analytics tool is a plus
• Experience in a platform-based product/solution is an added advantage.

Offers will be negotiated based on each candidate's qualifications. This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that…