Management Services; AMS) Lead

The team you'll be working with:

We are seeking an experienced Application Management Services (AMS) Lead to join NTT DATA UK&I, with a primary focus on UK public sector clients. This is a senior, client-facing role that sits at the intersection of pre-sales, solution design, transition and delivery governance.

This role reports into the Head of the AMS for UK and will be part of the Global Apps & BPS practice. You will play a key role in shaping, winning and assuring the delivery of AMS engagements across the public sector.

Due to the nature of public sector work, the successful candidate must either hold or be eligible for UK Security Clearance (SC).What you'll be doing:

Pre-Sales & Business Development Act as the AMS subject matter expert for public sector opportunities

Support qualification of AMS opportunities in collaboration with sales and account teams

Lead responses to RFIs, RFPs and ITTs, including written responses and bid reviews

Design AMS solutions covering:

Service scope and support models (L2/L3)
Operating models (onshore/offshore/nearshore)
Tooling, automation and service management

Security, compliance and public sector standards

Develop cost models, estimates and pricing aligned to commercial and margin targets

Present solutions to clients, lead solution walkthroughs and support commercial negotiations

Transition & Operating Model Setup Work closely with delivery teams to:

Mobilise and transition new AMS engagements

Define service governance, SLAs, KPIs and reporting

Establish service management processes (ITIL-aligned)
Ensure operating models meet public sector requirements, including data protection, security and compliance

Delivery Assurance & Governance Provide ongoing delivery assurance across AMS engagements

Chair or support service governance forums with clients

Act as an escalation point for service, commercial or delivery risks

Ensure contractual commitments, SLAs and outcomes are consistently met Resource & Capability Management Support resource planning and mobilisation for AMS engagements

Work with delivery leadership to identify skills gaps and capability needs

Contribute to the development of reusable AMS assets, accelerators and best practices

What experience you'll bring:

Significant experience in Application Management Services / Managed Services roles

Extensive experience working with UK public sector clients (central government, local government, health or arms-length bodies)
Holding or Eligible for UK Security Clearance (SC)
Strong understanding of public sector procurement processes (RFI, RFP, ITT frameworks)
Proven experience in:

AMS solutioning and estimation

Pre-sales support and bid leadership

Service transition and mobilisation

Delivery governance and assurance

Demonstrated ability to operate comfortably at multiple levels, from CxO stakeholders to L2/L3 engineers

Ability to adapt communication style to suit technical, operational and executive audiences

Solid knowledge of ITIL-based service management principles

Excellent written and verbal communication skills, including senior client presentations

Strong commercial awareness and negotiation skills

Desirable

Experience operating within UK public sector frameworks (e.g. G-Cloud, DOS, Technology Services frameworks)
Familiarity with application landscapes including:

ERP (e.g. SAP, Oracle)
Bespoke and COTS applications (e.g. Salesforce, MS Dynamics)
Integration and middleware platforms

Experience with service management tools (e.g. Service Now)
Experience working in a matrixed or global delivery model

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work.

Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland…