Business Analyst; Salesforce
Listed on 2026-11-02
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IT/Tech
Business Systems & Technology Analysis, CRM Systems & Management, IT Business Analyst, Data Analyst -
Business
Business Systems & Technology Analysis, CRM Systems & Management, Data Analyst
Location: Greater London
Hybrid working 2 days per week in the office
We are recruiting for an experienced Business Analyst with Salesforce experience on behalf of our client, one of the UKs most well known charities, to support a range of technology and digital transformation projects.
They are looking for a Business Analyst with experience working across Salesforce and CRM platforms, translating business requirements into clear technical solutions and supporting end-to-end delivery. You will work closely with business stakeholders, Salesforce Administrators, Developers, UX, QA and integration teams to understand business needs, gather requirements and ensure technology solutions are delivered effectively. The role will involve facilitating workshops, mapping business processes, defining user stories, supporting testing and identifying opportunities to improve existing systems and processes.
Key Responsibilities- Gather, analyse and document business requirements, particularly relating to Salesforce enhancements, CRM and system integrations.
- Work closely with Salesforce Administrators and Developers to translate business needs into technical requirements.
- Facilitate stakeholder workshops and discovery sessions.
- Create and refine user stories, acceptance criteria, process maps and delivery documentation.
- Support Agile delivery teams, backlog refinement and prioritisation.
- Analyse Salesforce data, business processes and system integrations to identify improvements.
- Support testing and User Acceptance Testing (UAT), ensuring solutions meet business requirements.
- Work collaboratively with technical and non-technical stakeholders across multiple projects.
- Proven experience working as a Business Analyst within technology, digital or systems projects.
- Working experience with Salesforce, ideally supporting enhancements, CRM functionality
- Experience gathering and documenting business and technical requirements.
- Ability to work closely with Salesforce Administrators, Developers and wider technical teams.
- Strong knowledge of Agile/Scrum methodologies and delivery environments.
- Experience producing user stories, acceptance criteria, process flows and requirements documentation.
- Understanding of system integrations, APIs and data flows
- Excellent stakeholder management, workshop facilitation and communication skills.
- Experience using Jira, Confluence or similar delivery tools would be beneficial.
Sponsorship is currently not available with this client.
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