CRM Lead

CRM Lead + £40-£45,000 Basic + Benefits + Hub Spot CRM + Energy Networks and Decarbonisation + Swindon or Chester (Hybrid role) + Long Term Career Opportunity

Our client is an established and growing technology and engineering business operating within the energy and utilities sector. With a strong reputation for innovation, technical expertise and delivering solutions that support the future of energy infrastructure, the business has a collaborative and people-focused culture. As the organisation continues to grow, it is investing in its commercial operations, systems and processes to support continued success.

We are seeking a proactive and detail-oriented CRM Lead to take ownership of the day-to-day administration, monitoring and development of the organisation's CRM platform, Hub Spot. This is a varied role combining CRM administration, data governance and reporting, with responsibility for maintaining data accuracy, implementing consistent processes and ensuring the system is being used effectively across the business. You will monitor data quality, manage user access and support, oversee CRM processes and workflows, and develop and maintain Power BI reports and dashboards to provide meaningful commercial insight.

Working closely with Sales, Marketing, Finance, IT and Commercial Operations, you will identify opportunities to improve system efficiency, strengthen data governance and ensure accurate reporting to support business decisions.

We are looking for someone with previous experience administering and supporting a CRM system, ideally Hub Spot, Salesforce or Microsoft Dynamics, alongside a strong understanding of data governance, reporting and sales processes. You will have excellent analytical and organisational skills, strong attention to detail and confidence working with large datasets, Excel and Power BI. The successful candidate will be comfortable monitoring data quality, challenging inconsistencies, maintaining processes and supporting colleagues with CRM queries and training.

You will be proactive, methodical and commercially aware, with the communication skills and confidence to work across multiple departments and drive improvements in CRM utilisation, reporting and data integrity.

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