AI Solution Architect - Customer; CL

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence.

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Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. Our expertise spans customer insight, data strategy and platforms, advanced analytics, performance optimisation, and AI (including generative AI and agentic AI) transformation.

You will join the Song AI & Data UK practice, within the AI & Modelling Craft: a community of data scientists, AI engineers, modellers and solution architects focused on applying AI, machine learning and advanced analytics to solve customer and growth challenges. Our teams work across the full lifecycle, from identifying opportunities and designing solutions through to building, deploying and operating AI products that deliver measurable business value.

As an AI Solution Architect, you will design and deliver customer-focused data and AI solutions, spanning machine learning products, generative AI solutions and agentic AI systems. Working alongside a Lead Solution Architect, you will help shape the target architecture, take ownership of specific work streams or components, and provide day-to-day technical direction to the engineers and data scientists building them, from design through to live service and continuous improvement.

This could include designing the retrieval and evaluation approach for an AI-powered customer service assistant, building the recommendation components of a personalisation engine that suggests the next best action for customers across digital channels, or developing the agentic workflows that automate parts of campaign planning, execution and optimisation.

Within your area of the solution, you will contribute to technology and design decisions, identify and manage technical risks, and make sure what is built is secure, scalable and aligned to client objectives. You will work closely with product owners, designers, engineers and business stakeholders to turn ideas into production-ready solutions.

You will also be expected to explain technical concepts in business terms. Working with customer experience, marketing and service teams, you will help them understand what an AI solution does, how it fits with their existing systems and processes, and how it contributes to customer satisfaction, revenue, cost to serve and measurable business value.

What makes this role unique is the opportunity to apply AI directly to customer growth, marketing, commerce and service challenges, helping some of the world's leading organisations create more relevant and valuable customer experiences.

• Design architectures for AI, generative AI and advanced analytics solutions across the customer lifecycle, spanning marketing, commerce, product, sales and customer service.

• Contribute to the technical architecture for customer-focused AI solutions, taking ownership of defined components or work streams and ensuring…