Senior Backup Engineer

Location: Battersea (hybrid 2 days per week in office)

Reports to: Service Desk Manager

Hours of work: Full time – 37.5 hours per week

We’re looking for an experienced Senior Backup Engineer to join Databarracks’ Technical Service Delivery team, supporting our Backup as a Service and data protection customers.

You’ll combine deep Commvault and enterprise backup expertise with strong customer-facing and communication skills, owning complex technical issues through to resolution. As a key resource for Pre-Sales and Solutions teams, you’ll also support customer discovery, assess existing environments, define requirements and help design and validate solutions.

You’ll bring at least five years’ hands‑on technical experience, ideally in enterprise backup, managed services, infrastructure or data protection, alongside significant experience working directly with technical teams, IT managers and senior customer stakeholders.

Strong practical Commvault experience and an understanding of enterprise backup design, operation and troubleshooting are essential. You should have experience across several of these areas:

• Commvault Backup & Recovery; enterprise backup architecture and design.
• Windows Server; VMware vSphere and/or Hyper‑V;
  Active Directory.
• Microsoft 365 protection; SQL Server;
  Exchange;
  SharePoint.
• Microsoft Azure; AWS; cloud and object storage.
• Backup security, immutability and ransomware protection.
• Disaster recovery and business continuity.

You’ll understand how backup, recovery, infrastructure, networking, storage and applications interact, enabling you to troubleshoot across technology layers. Experience with Veeam, Rubrik or similar enterprise backup platforms is advantageous.

Beneficial, but not essential:

• Commvault professional, Microsoft Azure, VMware or AWS certifications.
• Managed Service Provider experience.
• Designing or sizing enterprise backup solutions.
• Supporting technical Pre‑Sales and delivering customer technical workshops.
• Migrating customers between backup platforms or service providers.

Technical Support and Service Delivery:

• Own complex incidents, problems and escalations, troubleshooting across backup infrastructure, operating systems, applications, storage, networks and cloud platforms.
• Provide senior technical guidance and mentoring to Data Protection Engineers and Specialists, and contribute to major incidents affecting backup, recovery or data protection services.
• Proactively review customer environments for risks, configuration issues, capacity concerns and improvement opportunities.
• Advise on backup architecture, configuration, retention, recovery and best practices, and support recovery testing across complex application and infrastructure scenarios.
• Manage multiple customer cases, maintaining clear, regular communication with customers and internal stakeholders.
• Work with vendors, including Commvault Support, to resolve complex product issues.
• Maintain accurate customer documentation, technical records, case histories and configuration information, and contribute to knowledge articles, procedures and best‑practice guidance.

• Act as a key Commvault resource, supporting environment design, implementation, troubleshooting and optimisation.
• Troubleshoot Comm Serve, Media Agents, storage, deduplication, indexing, backup and auxiliary copies, and client configurations.
• Support protection and recovery of virtual machines, physical servers, databases, file systems and Microsoft 365.
• Identify configuration, performance, capacity and operational improvements, and assist with migrations, upgrades, platform changes and customer onboarding.
• Keep up to date with Commvault capabilities and help the team apply them to customer…