Claims Apprenticeship

Location: London

Salary: £24,479 (plus £3,200 London location allowance)

Qualification: Level 3 Insurance Practitioner

Start Date: September 2026

Closing date for applications: 8th March 2026

Are you looking for a career that will excite, challenge and inspire you? If so, an apprenticeship could be the ideal role for you! You’ll find the perfect balance of real life, on the job experience, whilst having time to complete your studies, apply your knowledge and earn qualifications too. With plenty of support around you, including your buddy, you’ll have lots of opportunities to shape your career and to make a difference to our customers at a time when they need us the most.

This is a permanent role, your apprenticeship is just the start of your career with us. We'll continue to cheer you on every step of the way once you’ve finished and will remain committed to help you grow. Working in insurance is so varied, you’ll find that there are so many different opportunities for you to explore. An apprenticeship is the perfect way to fast‑track your career!

An insurance claims handler helps people who have had something go wrong, like an accident or damage. They check their insurance policies and make sure our customers get the support they need from their insurance product.

Our Claims Apprenticeship programme is a great opportunity for anyone looking to start a career with one of the world’s most successful insurance companies.

• Receiving and recording new claims.
• Reviewing claim details and gathering additional information.
• Providing empathetic and efficient support to our customers when they need us most.
• Providing updates, answering enquiries, and addressing customer concerns.
• Reviewing complex technical files.
• Investigating potential fraudulent claims.
• Working with large volumes of data.
• Collaborating with other departments.
• Assisting in negotiations and settlements, preparing and issuing payments or denials.

• Understand the general principles in the claims handling process.
• Learn about various insurance products and associated services.
• Develop your ability to build and manage relationships.
• Learn about the various rules and regulations that claims handlers need to consider when dealing with claims.
• Be able to carry out initial assessments, evaluate policies and products and how to settle claims.
• Understand the difference between insured and uninsured losses.

Our Claims function is a large team spread across the UK and plays a key role in delivering our promises to our customers. As a Claims apprentice, you’ll provide our customers with a clear, collaborative, effortless, and personal experience. You'll deal with a wide range of situations and our customers will count on you for a quick, professional and empathetic response to an often‑stressful time.

Alongside your day‑to‑day work, you’ll complete an Insurance Practitioner Level 3 Apprenticeship as well as an insurance industry recognised Certificate in Insurance via the Chartered Insurance Institute. The apprenticeship will take around 18 months.

In addition to investing in your learning, we give you time to study as well as the opportunity to put what you learn into practice.

Your qualification is just the start of your career e your apprenticeship is complete you will have plenty of opportunities to put your new skills into practice while continuing to develop and grow.

As well as joining a company that is passionate about our people, sustainability and our customers, we also have a competitive rewards and lifestyle benefits package.

You’ll receive:

• £24,479 starting salary
• £3,200 London location allowance
• 28 days holiday plus an additional 3 volunteering days
• Flexible bank holidays for religious/cultural events
• Private medical cover
• 12% company pension contribution
• Annual company bonus
• Discounted gym membership
• Discounted gadget insurance
• Discounted technology offers

• Due to government restrictions, you must have the permanent right to reside and work in the UK before you apply. Also, you must have resided in the UK for a minimum of three…