Senior Commercial Account Handler

Position: Senior Commercial Account Handler (Permanent)
Senior Commercial Account Handler

Job Market – Insurance

Senior Commercial Account Handler – About the role

You will play a pivotal role in delivering complex, high-value client portfolios with precision, efficiency, and compliance. Beyond managing technical and sizeable portfolios, this role acts as a mentor and coach to Account Handlers, sharing expertise, guiding problem-solving, and fostering continuous development across the team. By ensuring outstanding service and proactive client support, the Senior Account Handler directly drives client satisfaction, retention, and business growth.

This role is a key step in the career progression toward Team Leader or broader leadership responsibilities, combining hands-on operational excellence with strategic influence within the broking operations team.

Senior Commercial Account Handler – Key duties

Complex Client Servicing

Manage complex renewals, MTAs, and documentation across diverse lines of business.

Maintain strong client relationships while delivering high-quality, reliable service.

Tailor solutions to meet client needs, risk profiles, and business objectives.

Technical Expertise & Mentoring

Provide technical guidance and support skill development for junior colleagues.

Conduct quality checks and reinforce best practice across the team.

Assist with training and onboarding of new team members.

Policy Administration & Accuracy

Ensure documentation accuracy, policy correctness, and audit readiness.

Maintain precise records in line with Consumer Duty and Enhanced Firm standards.

Insurer Relationships & Negotiation

Liaise with insurers to secure favourable terms for clients.

Maintain awareness of insurer appetite, placement strategies, and market developments.

Work closely with Account Executives to ensure smooth service delivery.

Support the AE - Operations handoff process and expectations.

Proactively assist in resolving servicing queries.

Senior Commercial Account Handler – Key requirements

Significant experience in account handling within commercial insurance or a related professional services environment.

Proficiency with Acturis

Broad technical understanding of relevant products, processes, and market dynamics.

Strong organisational and problem-solving skills.

High accuracy, attention to detail, and commitment to quality service