Claims Data Scientist

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As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

As a crucial member of the Claims Governance & Reporting Team, you will be accountable for delivering high-quality, timely, and accurate reporting and management information (MI) to support key decision-making processes. Your primary responsibility will be to assist the Head of Claims Governance and Reporting in producing comprehensive board, committee, and management meeting packs, as well as designing and generating insightful reports and dashboards.

• Take ownership of producing accurate and timely reports, Management Information, and analysis to inform business-critical decisions, ensuring that all stakeholders are well-equipped to make informed choices.
• Conduct in-depth analysis of claims data to identify underperformance, trends, concerns, and themes, providing actionable insights to drive business improvement.
• Collaborate with the Head of Claims Governance and Reporting to develop and implement effective reporting strategies, ensuring that all reports meet the required standards of quality, accuracy, and timeliness.
• Provide expert support for various workshops and projects related to system changes, implementation, and enhancements, ensuring seamless integration and minimal disruption to business operations.
• Be responsible for maintaining the highest standards of data integrity, ensuring that all reports and MI are reliable, accurate, and compliant with regulatory requirements.

As a key member of the team, you will be responsible for ensuring that the Claims Governance & Reporting function operates effectively, efficiently, and in accordance with business objectives. Your expertise, attention to detail, and analytical skills will be essential in driving business growth, identifying areas for improvement, and informing strategic decisions.

• Data collecting, mapping, analytics and maintaining consistency across all clients’ data as well as making data accessible to internal and external partners
• Validating and improving metrics and data quality to ensure calculations are accurate
• Creating reports analysing claims portfolios (incl. root cause analysis) in support of internal oversight activities
• Managing end-to-end data flow as project manager and acting as a product owner for innovative claims management tools
• Creating roadmaps for the life cycle of data projects
• Using statistical tools to interpret data sets, detecting trends and patterns that could be valuable for diagnostic and predictive analytics efforts
• Assisting with the preparation of loss runs and claims selection for audits and due diligences
• Participating in special projects (e.g. conduct risk, consumer duty, KPIs) and ad hoc reporting, as required

Required:

• Strong skills in data analysis, interpretation, and reporting
• Proficiency in Excel, Power BI, Azure Dev Ops, VBA, and DAX
• Experience in data transformation and dashboard development
• Knowledge of insurance/reinsurance and delegated claims oversight
• Strong problem-solving, communication, and organisational skills
• Experience in project and product ownership
• Comfortable working independently in a dynamic, change-driven environment

Desired:

• Familiarity with SQL, R, or other statistical tools
• Exposure to market systems and delegated claims MI…