Claims Adjuster; Maternity Cover

Claims Adjuster (Maternity Cover - 12 months)

Final date to receive applications: 13 March 2026

Department: Claims

Employment Type: Fixed Term Contract

Location: London

Purpose
The primary purpose of the role is to provide an efficient and effective claims service for our clients, by responding to each claim notified in a proactive manner in order to return our clients to their pre-loss condition as expeditiously as possible.

• The accurate and timely investigation, administration, quantification, negotiation and settlement of any potential exposures notified to Lancashire Group subsidiaries within pre‑agreed authorities and service targets.
• Maintain primary responsibility for caseload of attritional, large and complex losses on insurance, reinsurance and delegated business, with referral where required.
• Develop and maintain relationships with underwriting, exposure management, actuarial, finance as well as within the claims function colleagues.
• Develop and maintain relationships with brokers, peers and service providers within the market as an ongoing concern.
• Report reasonably foreseen matters within the EP&C claims arena that may affect the reputation or financial position of the firm, immediately to EPC Claims Manager.
• Perform case reserve reviews as required and report any claim trends identified.
• Maintain accurate records for auditing purposes and preparing reports as necessary.
• Advise Underwriters in respect of any requisite policy language evolution.
• Participate in catastrophe response as required and ensure any regulatory reporting time frames are adhered to.
• Ad hoc duties as required.

• Up to 5 years’ experience in a similar role preferable but not essential.
• Sound understanding of basic claim principles.
• Accuracy and attention to detail with high standards.
• Excellent written and verbal communications skills, and interpersonal skills.
• Excellent IT skills including MS Office, Word and Excel skills.
• Working knowledge of ECF2 & changes brought about by blueprint 2 preferable but not essential
• Ensure knowledge is kept up-to-date with current insurance issues and legal developments

At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.

Straight‑talking
We feel empowered to share thoughts and ideas, because everyone’s voice matters.

Collaborative
We work together towards common goals, share knowledge and support each other.

Hard‑working
We all have a stake in the company’s success and are proactive in contributing to our goals and vision.

Responsible
We focus on achieving tangible results with consistent standards across the Group.

Positive
We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.