Claims Adjuster - Marine

Location: Greater London

Claims Adjuster - Marine page is loaded## Claims Adjuster - Marine locations:
London time type:
Full time posted on:
Offre publiée aujourd'huijob requisition :
JR2504921
** Your future team
** Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world’s leading insurance provider. We believe that our success depends on building a world-class team.

As a Marine Claims Adjuster, you will handle marine claims of varying complexity and value. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.
** Your contribution at AIG
** You act with speed, composure, compassion and knowledge to solve problems. As an influencer at AIG, people come to you as a “go-to” source for help and support because of your deep knowledge and expertise.  You are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Responsibilities:
* Managing key claims handling enquiries; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service
* Ability to resolve issues that require good knowledge and judgement and will escalate more complex issues.
* Ensuring effective vendor and litigation management on Complex claims within a personal allocation
* Broader internal / external stakeholder communication where required including with underwriters, clients, brokers and surveyors.
* Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
* Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice
* Demonstrate a high standard of technical claims competence
* Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense
* Effective communication of key Complex claims and (LoB) portfolio messages to internal stakeholders
* Financial control through consistent reserving and other financial transaction discipline
* Accurate and consistent policy interpretation
* Supporting the wider team in claims performance orientated tasks and reporting as required.
* Supporting the wider team in ad-hoc projects as required.
** What we are looking for
*** Experience and knowledge in handling:
Cargo First Party, Cargo Third Party, Shippers Interest claims. All areas not essential.
* Policy language skills enabling accurate and consistent policy wording interpretation
* Experience of using ECF helpful but not essential
* A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business
* Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
** Enjoy benefits that take care of what matters
** At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
** Reimagining insurance to make a bigger difference to the world
** American…