Senior Claims Handler

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

At Gallagher, we are one of the world’s largest insurance brokerage, risk management, and consulting firms. Our Professional Risks Division is a dynamic and highly skilled team, dedicated to delivering tailored insurance solutions and exceptional service to our clients across the UK.

We are currently seeking a Senior Claims Handler to join our established team. This is an exciting opportunity for an experienced professional to make a real difference in the claims process, ensuring the best possible outcomes for our clients. If you are passionate about claims handling and committed to delivering excellence, we would love to hear from you.

As a Senior Claims Handler, you will:

• Provide high-quality, professional advice and support to clients regarding claims issues, ensuring their expectations are exceeded.
• Advise and update clients on relevant events and discussions throughout the claims process, ensuring complete customer satisfaction during potentially stressful times.
• Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, keeping them informed of any new developments.
• Offer expert technical advice to clients throughout the lifecycle of their claims.
• Demonstrate empathy and professionalism while managing client expectations effectively.
• Maintain and develop your knowledge of the insurance market, legislation, and technical aspects of claims handling.
• Manage claims efficiently, ensuring all relevant information is accurately recorded in the system.
• Produce accurate claims statistics in line with Service Level Agreements (SLAs).

• Proven experience in handling Commercial Claims, with specific knowledge of Professional Risks/Financial Lines business, including PI, ML, D&O, Cyber, and FI.
• A strong background in the insurance industry, with a focus on expert claims handling within professional risks.
• A client‑focused mindset, with excellent communication and interpersonal skills.
• Strong analytical and forward‑planning abilities, with a keen eye for detail.
• The ability to identify potential risks and seek advice when necessary, adhering to company processes and applying due diligence.
• A proactive attitude and a desire to develop your career within a supportive and professional environment.
• Eligibility to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save…