Senior Claims Assessor

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Caytons Claims is a market‑leading Third‑Party Administrator (TPA) claims function, renowned for delivering exceptional service and expertise in claims management.

We specialise in Professional Indemnity claims and other complex insurance lines, working closely with insurer clients to ensure claims are resolved efficiently, economically, and in line with policy coverage and claims philosophies.

We are seeking a highly skilled and motivated Senior Claims Assessor to join our dynamic team. This is an exciting opportunity to play a pivotal role in managing Professional Indemnity (PI) and Directors & Officers (D&O) claims while contributing to the continued success and reputation of Caytons Claims.

This is a fully remote role and can be based anywhere in the UK. You may be required at times to be seconded to a client so flexibility with this will be required.

• Efficiently manage and progress Professional Indemnity claims towards resolution in a timely and cost‑effective manner.
• Review and interpret policy coverage, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Refer matters outside delegated authority to line managers and clients as appropriate.
• Liaise with panel solicitors and ensure updates are provided as required.
• Consistently apply insurer clients' claims and reserving philosophies to ensure claims are handled fairly and costs are controlled.
• Deliver exceptional service to clients and stakeholders, contributing to Caytons Claims’ reputation as a leading TPA.
• Maintain accurate and high‑quality management information (MI) to support effective claims handling.
• Handle additional claims types, such as Employment Practices Liability (EPL), Public Liability (PL), or Directors & Officers (D&O) claims, as required.
• Assist with bordereaux management and reporting.
• Provide on‑site support to clients through temporary secondments, offering expertise and guidance as needed.

• Proven experience in handling Professional Indemnity claims.
• Experience with handling D&O claims is also a requirement.
• Previous experience of working under delegated authority.
• A law degree or equivalent qualification would be advantageous.
• Fantastic customer and client focus, with excellent communication and interpersonal skills.
• Proficiency in Microsoft 365 and core IT systems.
• Exceptional planning, organising, negotiating, and decision‑making abilities.
• Ability to work independently and collaboratively as part of a team.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Emplo…